Do you experience problems during downloading?
Check your connection in Status and Interface settings window.
Use Test Server in Config > Servers.
We will probably ask you to do a test using only basic settings.
Do you experience problems during repair or unpacking?
Enable +Debug logging in the Status and Interface settings window and share the relevant parts of the log here using [ code ] sections.
I just got a synology and installed SAB, first thing. Runs great. Except it runas as the sc-sabnzbd account. I'd like it to run as my generic "xxx" account.