Constant Failed Downloads

[SkynetJS]

Hello All,

Long time sabnzbd user here but for the past couple of weeks, I've been experiencing constant failures after a file finishes downloading. Normally I would try a different file download, and move on. However, these failures are almost every other download and when I retry the exact same file that failed, it completes successfully. I've not made any system changes so I do not know what is causing this. My server connections are working fine and I even added a new one to test out, and it connects successfully, but the failed downloads continue to happen. I also tried an old version of sabnzbd, and that did not solve the issue. IO also tried NZBGet and I did not have these issues of failed downloads. Please let me know what I can try, as this has been extremely unusual and frustrating.

-Are you using the latest stable version of SABnzbd? Downloads page.
--Yes, 4.3.2 [8a42abd]
-Tell us what system you run SABnzbd on.
--Windows 11 Home, 23H2
-Do you experience problems during downloading?
--No, primarily during the unpacking.
-Check your connection in Status and Interface settings window. Use Test Server in Config > Servers.
--First thing I tried, all connections are good.
-Do you experience problems during repair or unpacking?
--I believe while it is unpacking. Typical message under Warnings is "TkgOYrTgCBoGseioBXV9kwRjROi.part083.rar failed!"
-Enable +Debug logging in the Status and Interface settings window and share the relevant parts of the log here using [ code ] sections.
--My log has 5,202,272 characters and I don't know which ones are relevant, I'm sorry.

[sander]

Might be corrupt hardware: memory or disk

So: do the built-in test download: SABnzbd -> Wrench (upper right corner) -> Test Download 1GB

... what is the result?

[SkynetJS]

Might be corrupt hardware: memory or disk

So: do the built-in test download: SABnzbd -> Wrench (upper right corner) -> Test Download 1GB

... what is the result?

Thanks for the response. I successfully completed the 1GB test file. Also tested the 10GB and it too was successful. I'm trying to post my log to Pastebin but it says it exceeds their space limitation. Any other suggestions on where I can upload my entire log?

[sander]

OK, good.

Just select 30 lines before and after "TkgOYrTgCBoGseioBXV9kwRjROi.part083.rar failed!", post that on pastebin

[SkynetJS]

Hey Sander since I am a new user, I can't post links but my Pastebin URL ends with /2DW38BGp

[sander]

In https://pastebin.com/2DW38BGp I don't see any line with "far failed!".

[SkynetJS]

Sorry about that, try /4BzqR2t8

[sander]

So https://pastebin.com/4BzqR2t8

[sander]

First it says "Deleting ... ROi.part083.rar failed! " and 0.5 second later: "Running external command: ... ROi.part083.rar".

So SAB wants to delete a rar file (which fails), and then it wants to do something with it?

That seems impossible and illogic to me. Maybe a race condition in the code?

Anyway: above my head. Hopefully Safihre can have a look.

EDIT: Windows, so might be virusscanner. First check that: turn virusscanner off, and try again.

Code: Select all

2024-06-27 10:42:49,889::INFO::[notifier:157] Sending notification: Warning - Deleting \\?\C:\Users\jerem\Videos\incomplete\The.Pet.Act.2017.2160p.WEB.H265-HEATHEN\TkgOYrTgCBoGseioBXV9kwRjROi.part083.rar failed! (type=warning, job_cat=None)
2024-06-27 10:42:49,889::WARNING::[newsunpack:610] Deleting \\?\C:\Users\jerem\Videos\incomplete\The.Pet.Act.2017.2160p.WEB.H265-HEATHEN\TkgOYrTgCBoGseioBXV9kwRjROi.part083.rar failed!
2024-06-27 10:42:50,341::WARNING::[newsunpack:610] Deleting \\?\C:\Users\jerem\Videos\incomplete\The.Pet.Act.2017.2160p.WEB.H265-HEATHEN\TkgOYrTgCBoGseioBXV9kwRjROi.part112.rar failed!
2024-06-27 10:42:50,379::INFO::[newsunpack:314] Unrar finished on \\?\C:\Users\jerem\Videos\incomplete\The.Pet.Act.2017.2160p.WEB.H265-HEATHEN
2024-06-27 10:42:50,389::INFO::[newsunpack:310] Unrar starting on \\?\C:\Users\jerem\Videos\incomplete\The.Pet.Act.2017.2160p.WEB.H265-HEATHEN
2024-06-27 10:42:50,389::INFO::[newsunpack:564] Extracting rarfile \\?\C:\Users\jerem\Videos\incomplete\The.Pet.Act.2017.2160p.WEB.H265-HEATHEN\TkgOYrTgCBoGseioBXV9kwRjROi.part083.rar (belonging to TkgOYrTgCBoGseioBXV9kwRjROi) to \\?\C:\Users\jerem\Videos\complete\_UNPACK_The.Pet.Act.2017.2160p.WEB.H265-HEATHEN
2024-06-27 10:42:50,390::INFO::[misc:1243] [N/A] Running external command: "C:\Program Files\SABnzbd\win\unrar\x64\UnRAR.exe" "x" "-idp" "-scf" "-o-" "-or" "-ai" "-p-" "\\?\C:\Users\jerem\Videos\incomplete\The.Pet.Act.2017.2160p.WEB.H265-HEATHEN\TkgOYrTgCBoGseioBXV9kwRjROi.part083.rar" "\\?\C:\Users\jerem\Videos\complete\_UNPACK_The.Pet.Act.2017.2160p.WEB.H265-HEATHEN\"

[sander]

If you repeat the download, does it fail in the same way, same error, etc?

[safihre]

Sounds indeed like virusscanner preventing us from deleting the file.

[SkynetJS]

If you repeat the download, does it fail in the same way, same error, etc?

It seems to, yes.

[SkynetJS]

Sounds indeed like virusscanner preventing us from deleting the file.

I’ve been using Bitdefender for over a year now and never had an issue. I wonder if it’s something that they changed on their end. I’m going to try and whitelist SABnzbd in their software. Unfortunately they don’t really give you a simple way to disable it, aside from uninstalling it.

[SkynetJS]

Sounds indeed like virusscanner preventing us from deleting the file.

I’ve been using Bitdefender for over a year now and never had an issue. I wonder if it’s something that they changed on their end. I’m going to try and whitelist SABnzbd in their software. Unfortunately they don’t really give you a simple way to disable it, aside from uninstalling it.

Went into Bitdefender and whitelisted SABnzbd.exe and that has seemingly done the trick. Retried all of the failures yesterday and they successfully completed. I did get one error on a file I retried but it completed successfully in the end.

Thank you both for your help and hopefully this can save some headaches for others on Windows that are also using security software.