not working

[merlin]

I have been using Sabnzbd for some time with newsdemon account,

For some reason it has stopped working, I have checked it isnt paused, there is no estimated time for downloads
and in connections all it says is :-

Connections

    * europe-ssl.newsdemon.com:563: 0

Last warnings (clear)
2010-01-27 19:27:24,757 ERROR Permissions (None) not correct, use OCTAL notation!
2010-01-27 19:27:35,993 ERROR Permissions (None) not correct, use OCTAL notation!

I haven't changed anything since it was last working, please help

[shypike]

Check your server settings and if needed the content of the sabnzbd.ini file.
The warning you see is a known problem, unrelated and innocent.

As you edit the sabnzbd.ini file, check the line containing

Code: Select all

permissions = None

and change it to

Code: Select all

permissions = 777

[merlin]

checked server settings and logged into newsdemon account so I know they are correct

Host: europe-ssl.newsdemon.com

Port: 563


Timeout: 120

Connections: 200

SSL: ticked

[shypike]

Connections 200, are you sure?
Tried a restart?

[merlin]

lol sorry meant 20

yes done a shut down

[shypike]

It could be a corrupt queue.
The blunt way of handling this is to start up once with the --clean option.
This will erase your complete queue and your history.

The alternative is to:
- Remove all jobs in the queue manually
- Remove all files in the cache folder that do not end in ".sab".

[talz13]

I have been having the same problem.  Today sabnzbd is not downloading at all.  I have restarted sab, stopped it an started it with the --clean option, and rebooted my PC.  It still sits there with 0 connections, not downloading anything.  In the past, I have had problems where a bunch of nzb's will be queued up for fetching, but will just sit there until I restart sabnzbd, at which point everything would start flowing again.

I'm running sabnzbd 0.5.0~rc6-0ubuntu1~jcfp1~jaunty from the ppa respository on ubuntu 9.04 server.

[shypike]

Have you looked at the log file?
Try setting logging to debug level, restart and look the logfile.

[talz13]

It looks like it's just connecting and disconnecting repeatedly without doing anything:

Code: Select all

2010-02-12 08:36:06,281::INFO::[downloader:457] [email protected]:563: Initiating connection
2010-02-12 08:36:06,418::INFO::[downloader:457] [email protected]:563: Initiating connection
2010-02-12 08:36:06,544::INFO::[downloader:457] [email protected]:563: Initiating connection
2010-02-12 08:36:06,672::INFO::[downloader:457] [email protected]:563: Initiating connection
2010-02-12 08:36:06,825::INFO::[downloader:457] [email protected]:563: Initiating connection
2010-02-12 08:36:06,953::INFO::[downloader:457] [email protected]:563: Initiating connection
2010-02-12 08:36:07,085::INFO::[downloader:457] [email protected]:563: Initiating connection
2010-02-12 08:36:07,210::INFO::[downloader:457] [email protected]:563: Initiating connection
2010-02-12 08:36:07,338::INFO::[downloader:457] [email protected]:563: Initiating connection
2010-02-12 08:36:07,466::INFO::[downloader:457] [email protected]:563: Initiating connection
2010-02-12 08:36:07,605::INFO::[downloader:457] [email protected]:563: Initiating connection
2010-02-12 08:36:07,734::INFO::[downloader:457] [email protected]:563: Initiating connection
2010-02-12 08:36:07,895::INFO::[downloader:457] [email protected]:563: Initiating connection
2010-02-12 08:36:08,042::INFO::[downloader:457] [email protected]:563: Initiating connection
2010-02-12 08:36:08,174::INFO::[downloader:457] [email protected]:563: Initiating connection
2010-02-12 08:36:08,311::INFO::[downloader:457] [email protected]:563: Initiating connection
2010-02-12 08:36:08,438::INFO::[downloader:457] [email protected]:563: Initiating connection
2010-02-12 08:36:08,565::INFO::[downloader:457] [email protected]:563: Initiating connection
2010-02-12 08:36:08,696::INFO::[downloader:457] [email protected]:563: Initiating connection
2010-02-12 08:36:08,828::INFO::[downloader:457] [email protected]:563: Initiating connection
2010-02-12 08:36:08,980::INFO::[downloader:716] Thread [email protected]:563: server closed connection
2010-02-12 08:36:08,981::INFO::[downloader:716] Thread [email protected]:563: server closed connection
2010-02-12 08:36:08,981::INFO::[downloader:716] Thread [email protected]:563: server closed connection
2010-02-12 08:36:08,981::INFO::[downloader:716] Thread [email protected]:563: server closed connection
2010-02-12 08:36:08,982::INFO::[downloader:716] Thread [email protected]:563: server closed connection
2010-02-12 08:36:08,982::INFO::[downloader:716] Thread [email protected]:563: server closed connection
2010-02-12 08:36:08,983::INFO::[downloader:716] Thread [email protected]:563: server closed connection
2010-02-12 08:36:08,983::INFO::[downloader:716] Thread [email protected]:563: server closed connection
2010-02-12 08:36:08,983::INFO::[downloader:716] Thread [email protected]:563: server closed connection
2010-02-12 08:36:08,984::INFO::[downloader:716] Thread [email protected]:563: server closed connection
2010-02-12 08:36:08,984::INFO::[downloader:716] Thread [email protected]:563: server closed connection
2010-02-12 08:36:08,985::INFO::[downloader:716] Thread [email protected]:563: server closed connection
2010-02-12 08:36:08,985::INFO::[downloader:716] Thread [email protected]:563: server closed connection
2010-02-12 08:36:08,986::INFO::[downloader:716] Thread [email protected]:563: server closed connection
2010-02-12 08:36:08,986::INFO::[downloader:716] Thread [email protected]:563: server closed connection
2010-02-12 08:36:08,987::INFO::[downloader:716] Thread [email protected]:563: server closed connection
2010-02-12 08:36:08,987::INFO::[downloader:716] Thread [email protected]:563: server closed connection
2010-02-12 08:36:08,987::INFO::[downloader:716] Thread [email protected]:563: server closed connection
2010-02-12 08:36:08,988::INFO::[downloader:716] Thread [email protected]:563: server closed connection
2010-02-12 08:36:08,988::INFO::[downloader:716] Thread [email protected]:563: server closed connection

What I ended up doing for the moment was to disable my unlimited.newshosting.com server in the server config, and uncheck backup server on my news.ams.newshosting.com server.  Once I did that, it started downloading again.

Which brings to mind, what is the purpose of a backup server?

[shypike]

It's used when your primary server is cheap but has a short retention time.
The backup is usually an expensive (pay-per-GB) server that has a longer retention time.
SABnzbd will first try the primary server and only when an article is missing will it try the backup server.