OSX SABnzbd Can't connect to UI

[Duckstar]

Hi There,

Been using SABnzbd for about 3 years with no problems..
It is installed using the .dmg file from the website on OSX 10.7
Yesterday i restarted my mac and no i can no longer connect to 127.0.0.1:8083
So i change the ports around, and i changed the hostame arond (localhost/ 0.0.0.0/127.0.0.1/192.168.1.101)
to no avail

When i run

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netstat -a -n |grep -i listen

i do not see a SABnzbd entry.
BUT i do see the icon up the top right, which i can see my queue and history etc.....

So if i try and run the .py manually usung python SABnzbd.py i recieve this error :

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Duckstars-Mac-mini:Resources DuckstarMini$ python SABnzbd.py
Traceback (most recent call last):
  File "SABnzbd.py", line 43, in <module>
    import cherrypy
ImportError: No module named cherrypy

Please... for the love of god help me....

[shypike]

You're running from source code?
That's not recommended, because you'll miss a number of features.
It looks like your source install is damaged anyway.
Just (re-)install from the OSX DMG.

[Duckstar]

No i don\t believe i am running from the source code. The install wasorginally from the DMG file.

I guessed i assumed that i could run the SABnzbd.py like the Sickbeard one.....

When i click the SABnzbd App in my Applications folder the proces starts and the arrow up the top right appears but i am still unable to access the GUI web interface.

[shypike]

If you see the arrow, click its menu: Troubleshoot-->Restart - 127.0.0.1
This will make it restart on a safe address and port number.

[Duckstar]

Even when trying any of the safe modes. I still can not connect to the server on any of the host names /ports

[shypike]

Re-install from the DMG.
Then open Terminal.
/Applications/SABnzbd.app/Content/MacOS/SABnzbd --console
This should show what SABnzbd is up to.

[Duckstar]

Cheers Buddy, Does this mean anything to you?

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Duckstars-Mac-mini:Resources DuckstarMini$ /Applications/SABnzbd.app/Contents/MacOS/SABnzbd --console
Exception in thread Thread-1:
Traceback (most recent call last):
  File "/System/Library/Frameworks/Python.framework/Versions/2.7/lib/python2.7/threading.py", line 530, in __bootstrap_inner
  File "/Applications/SABnzbd.app/Contents/Resources/SABnzbd.py", line 1815, in run
  File "/Applications/SABnzbd.app/Contents/Resources/SABnzbd.py", line 1297, in main
  File "sabnzbd/decorators.pyc", line 31, in newFunction
  File "sabnzbd/__init__.pyc", line 305, in initialize
  File "sabnzbd/nzbqueue.pyc", line 102, in read_queue
  File "sabnzbd/decorators.pyc", line 31, in newFunction
  File "sabnzbd/nzbqueue.pyc", line 328, in add
  File "sabnzbd/nzbqueue.pyc", line 762, in end_job
AttributeError: 'NoneType' object has no attribute 'process'

[shypike]

Are you using the most recent SABnzbd version, 0.7.5 ?
I would guess not, because this looks like a known issue that is solved now.

[Duckstar]

Just deleted the SABnzbd out of my Applications Folder and all the previous .dmg files i have downloaded.
Then installed the latest .dmg from the website (SABnzbd-0.7.5-osx.dmg) opened it and installed the 10.7 App into my Applications Folder.
Still same issue and same error output on the --console

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Duckstars-Mac-mini:Resources DuckstarMini$ /Applications/SABnzbd.app/Contents/MacOS/SABnzbd --console
Exception in thread Thread-1:
Traceback (most recent call last):
  File "/System/Library/Frameworks/Python.framework/Versions/2.7/lib/python2.7/threading.py", line 530, in __bootstrap_inner
  File "/Applications/SABnzbd.app/Contents/Resources/SABnzbd.py", line 1815, in run
  File "/Applications/SABnzbd.app/Contents/Resources/SABnzbd.py", line 1297, in main
  File "sabnzbd/decorators.pyc", line 31, in newFunction
  File "sabnzbd/__init__.pyc", line 305, in initialize
  File "sabnzbd/nzbqueue.pyc", line 102, in read_queue
  File "sabnzbd/decorators.pyc", line 31, in newFunction
  File "sabnzbd/nzbqueue.pyc", line 329, in add
  File "sabnzbd/nzbqueue.pyc", line 763, in end_job
AttributeError: 'NoneType' object has no attribute 'process'

[shypike]

Oh dear, it's another manifestation of the same bug.
You'll need a work-around.
Stop SABnzbd (well, it probably wasn't running).
Do this from a Terminal:
/Applications/SABnzbd.app/Content/MacOS/SABnzbd --console --repair-all

Consider it fixed in the next release.
The problem occurs when:
- A job is completely downloaded, but not yet in post-processing.
- SABnzbd is stopped
- SABnzbd is started: at startup the now finished job is send to the post-processor, only the post-processor isn't active yet.
The scenario isn't very likely, but once you have it you cannot get rid of it without the above work-around.

[Duckstar]

Still no avail

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Duckstars-Mac-mini:~ DuckstarMini$ /Applications/SABnzbd.app/Contents/MacOS/SABnzbd --console --repair-all
Exception in thread Thread-1:
Traceback (most recent call last):
  File "/System/Library/Frameworks/Python.framework/Versions/2.7/lib/python2.7/threading.py", line 530, in __bootstrap_inner
  File "/Applications/SABnzbd.app/Contents/Resources/SABnzbd.py", line 1815, in run
  File "/Applications/SABnzbd.app/Contents/Resources/SABnzbd.py", line 1297, in main
  File "sabnzbd/decorators.pyc", line 31, in newFunction
  File "sabnzbd/__init__.pyc", line 305, in initialize
  File "sabnzbd/nzbqueue.pyc", line 107, in read_queue
  File "sabnzbd/nzbqueue.pyc", line 141, in scan_jobs
  File "sabnzbd/nzbqueue.pyc", line 166, in repair_job
  File "sabnzbd/decorators.pyc", line 31, in newFunction
  File "sabnzbd/nzbqueue.pyc", line 329, in add
  File "sabnzbd/nzbqueue.pyc", line 763, in end_job
AttributeError: 'NoneType' object has no attribute 'process'

[shypike]

Oh boy, this ain't easy.
Start up with --clean instead of --repair-all
You queue will be wiped out and SABnzbd should now start up.
However you can return the lost jobs one by one to the queue by going to the Status page, Queue Repair tab.

[Duckstar]

Brilliant, Thank you so much !

[Duckstar]

I believe i am experiencing a bug which might be causing the bug i originally had.
I just finished a download and somewhere between the download and the repair process to the extract SAB has crashed.
Looking at the sabnzbd.log in my Application Data folder doesn't seem to give anything away.. Is there another log file with more information of what could of happened ?

This has actually happened quite a lot recently. probably 3 times a week i need to manually restart SABnzbd

Thanks again..

[Duckstar]

This maybe some help...

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2012-11-07 19:11:50,901::INFO::[_cplogging:55] [07/Nov/2012:19:11:50] ENGINE Bus STARTED
2012-11-08 20:15:10,853::INFO::[_cplogging:55] [08/Nov/2012:20:15:10] ENGINE Bus STARTING
2012-11-08 20:15:11,133::INFO::[_cplogging:55] [08/Nov/2012:20:15:11] ENGINE Started monitor thread '_TimeoutMonitor'.
2012-11-08 20:15:11,235::INFO::[_cplogging:55] [08/Nov/2012:20:15:11] ENGINE Serving on 192.168.1.101:8083
2012-11-08 20:15:11,236::INFO::[_cplogging:55] [08/Nov/2012:20:15:11] ENGINE Bus STARTED
[/CODE}