Bento wrote:Jeez done with the 1000 word essays already.
Hey, I just came here to get your attention about a refund. It's the other guys who started in on us first. I felt the need to defend my request and did so. Plus, most of the posts are filled with quotes, like this one.
Bento wrote:Just remember that this is not a business and that I don't have someone available 24x7. I read your e-mails before the weekend and would deal with them during the weekend. I do have a job and I can't reply to everything within minutes.
Not minutes, sir. Days. We never said you were ignoring us here in the forums, but from emails that we had sent days earlier. And actually, yes - when you offer a service and have paying customers, ..that
is what you do, right? ..you
have started a business, and you can't just ignore them for a couple of days and then get back to them whenever you feel like it. It's not like replying back to your Aunt Sally when she says she likes your Facebook post.
Bento wrote:Also I don't like you belittling my work here zerosquared, if you have a problem e-mail me and I will deal with it as soon as possible.
Did no one read my entire posts? I
did email you with the issue and then didn't hear back from you for days.
And as far as belittling, I basically just told you what Freeze just did, except that I personally went and manually scraped the a.b.teevee group to
show you the dozen or so listings your indexer was missing - and even emailed them to you trying to help. At no point was I rude or belittled your work. You even just said yourself that you were being too aggressive about filtering and missing content...so I don't see how that's
my fault or belittling to you for me giving you a heads-up about it.
Bento wrote:Altough it's not really common practice with donations I have refunded you both. Your donations had already been sent to my server provider though.
And I thank you for it. I don't appreciate you chastising me first and trying to '
be the bigger man' by making me the bad guy, but thank you nonetheless. I'm sure your fanboys here will make you a martyr for doing so.
Bento wrote:Also please remember that we've only been up and running for about 3 weeks now, improvements are made weekly. The last few days I was busy preparing the move to another storage engine for the database which means backfilling should go about 90 to 100 times faster so more groups can be indexed at as faster rate. If you need a group indexed use the contact form and I'll check if it's feasible for us to index. Some users already have done so.
You know, if you had just fired that off to me in an email a couple of days ago, I probably would've kept checking back to see your progress. Tattoo and I have both repeated ourselves several times here saying that we weren't necessarily knocking your skills, just that your site wasn't working as advertised and we had found other avenues to pursue.
Nowhere on your site does it mention that improvements are on a weekly basis, or that you were in the middle of moving to a different engine, or that since you have a job that this apparently
is just a hobby for you. Maybe you should think about putting messages like that on your front page so that it's the first thing people see when they visit your site, instead of half a page of donating information.
I really do wish you the best of luck, as I previously stated. Just remember, when people give you money - whether it's a payment or a donation - they expect a little something in return, and that's respect and thankfulness.
Good luck, boys.
