Do you experience problems during downloading?
Check your connection in Status and Interface settings window.
Use Test Server in Config > Servers.
We will probably ask you to do a test using only basic settings.
Do you experience problems during repair or unpacking?
Enable +Debug logging in the Status and Interface settings window and share the relevant parts of the log here using [ code ] sections.
Strangely enough I cannot find the template in my Program Files folder. The wiki says: "Below is the standard template, called email.tmpl, which is located in the program folder of SABnzbd."
Tried using Windows search to locate the file, but no such luck. Am I going blind or is there something else I'm missing?