Failed download handling issue from Sonarr

Get help with all aspects of SABnzbd
Forum rules
Help us help you:
  • Are you using the latest stable version of SABnzbd? Downloads page.
  • Tell us what system you run SABnzbd on.
  • Adhere to the forum rules.
  • Do you experience problems during downloading?
    Check your connection in Status and Interface settings window.
    Use Test Server in Config > Servers.
    We will probably ask you to do a test using only basic settings.
  • Do you experience problems during repair or unpacking?
    Enable +Debug logging in the Status and Interface settings window and share the relevant parts of the log here using [ code ] sections.
kevindd992002
Full Member
Full Member
Posts: 211
Joined: October 31st, 2012, 9:35 pm

Re: Failed download handling issue from Sonarr

Post by kevindd992002 »

shypike wrote:We can reproduce it and are close to the solution.
That's very good to know. Thanks for all the help.
kevindd992002
Full Member
Full Member
Posts: 211
Joined: October 31st, 2012, 9:35 pm

Re: Failed download handling issue from Sonarr

Post by kevindd992002 »

Why does one get orphaned jobs? I had three orphaned jobs just now but I swear I've deleted those manually from the queue yesterday.
User avatar
shypike
Administrator
Administrator
Posts: 19774
Joined: January 18th, 2008, 12:49 pm

Re: Failed download handling issue from Sonarr

Post by shypike »

Same cause. We'll have it fixed in release 1.0.1
kevindd992002
Full Member
Full Member
Posts: 211
Joined: October 31st, 2012, 9:35 pm

Re: Failed download handling issue from Sonarr

Post by kevindd992002 »

shypike wrote:Same cause. We'll have it fixed in release 1.0.1
Gotcha. Thanks.
kevindd992002
Full Member
Full Member
Posts: 211
Joined: October 31st, 2012, 9:35 pm

Re: Failed download handling issue from Sonarr

Post by kevindd992002 »

I see in the changelog of the latest version that this issue is supposed to be fixed. Recently, Sonarr just downloaded a sample file and had to manually delete it from Sonarr's history again. Same thing happened in Sab, it got deleted from its history but the files (being they're saved in the completed folder) remained there. Any thoughts?
User avatar
shypike
Administrator
Administrator
Posts: 19774
Joined: January 18th, 2008, 12:49 pm

Re: Failed download handling issue from Sonarr

Post by shypike »

There's still the issue that SABnzbd API sometimes lists the wrong job status.
That will be fixed in 1.0.2
User avatar
safihre
Administrator
Administrator
Posts: 5523
Joined: April 30th, 2015, 7:35 am
Contact:

Re: Failed download handling issue from Sonarr

Post by safihre »

I think kevindd992002 means that he expects that when a Completed (so *not* Failed!) job is removed from SABnzbd's history, the Completed files should also be removed.

And that is not going to happen, like said before. But what should work is when you delete a Failed job that all files should be removed.
If you like our support, check our special newsserver deal or donate at: https://sabnzbd.org/donate
User avatar
shypike
Administrator
Administrator
Posts: 19774
Joined: January 18th, 2008, 12:49 pm

Re: Failed download handling issue from Sonarr

Post by shypike »

Isn't Sonarr confused by the "Deleted" status?
kevindd992002
Full Member
Full Member
Posts: 211
Joined: October 31st, 2012, 9:35 pm

Re: Failed download handling issue from Sonarr

Post by kevindd992002 »

Based on the history of thread, I thought that when completed itemd are deleted by a third-party app with the "delete" API call set to 1 or something, then it will push through with the deletion? At least tgat's how I understood some of the replies above.

No no, Sonarr is not confused. There are times that a certain release is a sample, so in Sab the download would complete but in Sonarr it will stay unprocessed because it is recognized as a sample. So I have to manually delete those from Sonarr's queue which in turn would successfully delete them from Sab's history but thw files will remain as they are in the completed download folder.
User avatar
shypike
Administrator
Administrator
Posts: 19774
Joined: January 18th, 2008, 12:49 pm

Re: Failed download handling issue from Sonarr

Post by shypike »

kevindd992002 wrote:So I have to manually delete those from Sonarr's queue which in turn would successfully delete them from Sab's history but thw files will remain as they are in the completed download folder.
That's not new, SABnzbd has never deleted completed files and it never will.
This is a conscious choice: we wouldn't want a bug on our side to wipe out your media collection.
kevindd992002
Full Member
Full Member
Posts: 211
Joined: October 31st, 2012, 9:35 pm

Re: Failed download handling issue from Sonarr

Post by kevindd992002 »

So I take it that your reply I misnterpreted your reply here? http://forums.sabnzbd.org/viewtopic.php ... 15#p105300

Before that post, I explained the same situation and you replied regarding the delete api call parameter which I assumed that, if included, will delete files from the completed download folder as well.
User avatar
shypike
Administrator
Administrator
Posts: 19774
Joined: January 18th, 2008, 12:49 pm

Re: Failed download handling issue from Sonarr

Post by shypike »

The "delete" parameter is only useful for "failed" jobs and applies only to the part in the temporary download folder.

The problem is that Sorting, user scripts and tools like Sonarr may do all kinds of things with the final files.
We simply don't want to mess around in your media collection.
By default, we don't even overwrite existing files, but rename the new ones.
kevindd992002
Full Member
Full Member
Posts: 211
Joined: October 31st, 2012, 9:35 pm

Re: Failed download handling issue from Sonarr

Post by kevindd992002 »

Ok, got it. Thanks for the clarification then.
kevindd992002
Full Member
Full Member
Posts: 211
Joined: October 31st, 2012, 9:35 pm

Re: Failed download handling issue from Sonarr

Post by kevindd992002 »

I got another instance of the failed download not being deleted from Sab's history issue. It was "aborted, cannot be completed" by Sab, then Sonarr requested Sab to delete it from the queue, but Sab did nothing. I can still see the failed download in Sab's history. Any thoughts?
User avatar
shypike
Administrator
Administrator
Posts: 19774
Joined: January 18th, 2008, 12:49 pm

Re: Failed download handling issue from Sonarr

Post by shypike »

What is visible in SABnzbd's logging?
Post Reply