SABnzbd Forums

HI there,

since today i've been using sabnzbd 0.2.4 and it always worked fine (and it still does).
Now I'd like to update to the newest version (0.4.5) cause there are many new features tat I'd like to use.

However, I've installed the program with the SABnzbd-0.4.5-win32-setup.exe and the installation worked successful.

Now I've entered my server connection and get this failure:

2008-11-10 17:35:31,875 ERROR [downloader] Connecting [email protected]:119 failed, message=502 news.xxx.xx: Access denied to your node - support(at)support.xxx.

I just don't know why i keep getting this Error, I've checked the connection several times and it is correct.
It's not a problem of my provider cause with sabnzbd 0.2.4 the downloads still work.

Thanks for any help!
regards,
Tobsucht

Did you just copy over the sabnzbd.ini file?
Are the server parameters filled in correctly in Config->Servers?

Who is your news provider?

Nope, I entered the parameters over the UI (Config Servers).
And yes, they are correctly filled in. They're equal to my parameters in 0.2.4.

My provider is hitnews.

And all the other options?
You didn't enable SSL by mistake?
Does it happen immediately or after some time?

Open up sabnzbd.ini and compare the username and password for hitnews. Make sure there are no extra spaces before or after the user or pass.

I tried to connect to hitnews with a fake account, and was able to reproduce the error message:

2008-11-10 22:20:08,740::ERROR::[downloader] Connecting [email protected]:119 failed, message=502 news.hitnews.eu: Access denied to your node - support(at)support.hitnews.eu

So OP, as said, re-check your username and password in SABnzbd

I took a look into the .ini and this is how the important part looks like:

[servers]
[[news.hitnews.eu:119]]
host = news.hitnews.eu
port = 119
username = myusername
password = mypassword
connections = 4
timeout = 120
fillserver = 0
ssl = 0

There are no spaces behind the name and the pass.
And they are filled in correct.

@shyphike - the error occurs right after i start sabnzbd. ssl is, as you see, disabled.

Would it work if i just overwrite the .ini? the structure looks completely different to the ini from the older version - but..maybe?

Any odd characters in your password or username, like a '#' ?
The INI file thinks that's a comment.

Nope, just letters :/

I've asked a friend whos using the same account to send me his .ini file to replace my one with his.
He's using 0.4.4 - will that work?

Tobsucht wrote: I've asked a friend whos using the same account to send me his .ini file to replace my one with his.

Is he using the same account at the same time? Does hitnews allow account sharing, from different IP addresses? And: isn't your friend using the maximum numbers of threads allowed on one account?

To check all this in one check, you could buy a €1.50 48 hours account to see if that works.

There's one important difference between the (really) old versions of SABnzbd and the current ones.
When the queue is empty or when downloading is paused, the connections to
the server are closed.
This should actually make it easier to share connections.

However there's one side-effect: some servers are very slow in recognizing that
a connection has been closed. This may make resuming downloads sometimes a problem.
Maybe more so when you share an account.
Sharing accounts is always an awkward thing, given technical and terms-of-usage issues.

Hm, ok..

Well, we're able to use the account at the same time (i think we already had up to 4 or 5 different ip's downloading at the same time), and it works great with the older version (for me).

I think I'll have a try with a test account or a 48 h account.

And I'll also have a try with his .ini file.

In release 0.4.6 the auto-disconnect option will be restored.
This allows you to choose the 0.2.5 behaviour (by disabling the option).

This might be the solution.

I've tried several versions of sabnzbd, but anything over 0.2.5 won't connect to the server.
So I look forward to 0.4.6. eh!?

HI there,

just wanted to say thanks for the new Version! It works great and I don't have that issue anymore!
Great work! ♥