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downloads failing to complete

Posted: January 5th, 2010, 12:48 pm
by Dileas
I have been using sabnzbd for some time with no issues.  However over the last few weeks I have been finding that an significant and seemingly increasing number of downloads stop when the are 99% complete and I get a error message that indicates that it has timed out.

I have tried reinstalling the software and this has not resolved the problem and here seems to be no pattern (at least that I have seen) with the problem occurring with new and old files and also small and large.  I have made no changes to the PC and am not sure what to do next to resolve the problem.

grateful for any advice as to what I should try to resolve the problem?

Version: 0.4.12
OS: Vista Basic
Install-type: Windows Installer
Firewall Software: COMODO
Are you using IPV6? no
Is the issue reproducible? yes
Service provider: Astraweb

Re: downloads failing to complete

Posted: January 6th, 2010, 12:46 pm
by pobox
Have a look at the logging file (see Connections) page.
Didn't you get any warnings or errors?

Re: downloads failing to complete

Posted: January 6th, 2010, 3:32 pm
by Dileas
I did get warning that threads were timing out and an error about permissions.

The permission error I understand can be ignored as it does not affect windows operation and I have now changed the ini file as advised in a number of the posts.

Not sure if that is the root cause of the problem.  I will try another download to see if that has cleared the problem.  Is it worth changing the logging to include debug while I try it again?

Thanks

Re: downloads failing to complete

Posted: January 6th, 2010, 4:03 pm
by shypike
Not to shift the blame, but lately I have seen quite some complaints
about the quality of Astraweb.

Re: downloads failing to complete

Posted: January 6th, 2010, 6:03 pm
by pobox
That should be easy enough to troubleshoot.

Re: downloads failing to complete

Posted: January 6th, 2010, 6:48 pm
by Dileas
the change to the ini file did not fix problem. 

I have now carried out an uninstall and installed and set up sabnzbd again from scratch, rather than just overwriting the existing setup.

So far I have managed to download a couple of things without failure, so I hope that this has resolved the problem.

thanks

Re: downloads failing to complete

Posted: January 7th, 2010, 2:57 am
by shypike
Re-install is never needed.
Just using the --clean command line option is enough in 99% of the situations.

Re: downloads failing to complete

Posted: January 7th, 2010, 12:57 pm
by Dileas
Thanks for the info on the clean command.  Will try that if the problem occurs again, but fingers crossed all seems ok now

:)

Re: downloads failing to complete

Posted: January 7th, 2010, 1:51 pm
by shypike
Queue consistency is one of the major subjects
we will work on in this year.