SABnzbd Forums

I have been having a very strange error that keeps popping up now and then in my logfile when set  to "Errors/Warning", I get these sporadic occasional messages:

2010-02-01 05:39:08,555::ERROR::[downloader:597] Probable account sharing (ssl-eu.astraweb.com:563)

I will have a series of those errors but they only last upto a few minutes and then several hours can pass before the next set again.
I have never shared my login details and have contacted astraweb support and they say that no other IP range has been connecting to my account.
I have scanned my system with both norton 2010 and malwarebytes and i have no problems.

Is this error a glitch of some kind and it is nothing but a false positive? I have set 8 connections to the server to max my connection out, could that be something to do with it?
I have had this error all through the 0.5.0 betas and rc's, and am currently using the latest rc3 of 0.5.0.

The only other errors i get are the usual article missing and duplicate part stamps. I will include the full listing of the error below, as collected over the last 15 hours of downloading from 2200 GMT to now:

2010-02-01 03:53:22,900::ERROR::[downloader:597] Probable account sharing (ssl-eu.astraweb.com:563)
2010-02-01 03:53:22,900::ERROR::[downloader:597] Probable account sharing (ssl-eu.astraweb.com:563)
2010-02-01 03:53:23,914::ERROR::[downloader:597] Probable account sharing (ssl-eu.astraweb.com:563)
2010-02-01 03:53:23,914::ERROR::[downloader:597] Probable account sharing (ssl-eu.astraweb.com:563)
2010-02-01 03:53:23,914::ERROR::[downloader:597] Probable account sharing (ssl-eu.astraweb.com:563)
2010-02-01 03:53:23,914::ERROR::[downloader:597] Probable account sharing (ssl-eu.astraweb.com:563)
2010-02-01 03:53:23,914::ERROR::[downloader:597] Probable account sharing (ssl-eu.astraweb.com:563)
2010-02-01 03:53:23,914::ERROR::[downloader:597] Probable account sharing (ssl-eu.astraweb.com:563)



2010-02-01 05:37:49,540::ERROR::[downloader:597] Probable account sharing (ssl-eu.astraweb.com:563)
2010-02-01 05:37:59,976::ERROR::[downloader:597] Probable account sharing (ssl-eu.astraweb.com:563)
2010-02-01 05:38:09,930::ERROR::[downloader:597] Probable account sharing (ssl-eu.astraweb.com:563)
2010-02-01 05:38:19,960::ERROR::[downloader:597] Probable account sharing (ssl-eu.astraweb.com:563)
2010-02-01 05:38:29,632::ERROR::[downloader:597] Probable account sharing (ssl-eu.astraweb.com:563)
2010-02-01 05:38:40,224::ERROR::[downloader:597] Probable account sharing (ssl-eu.astraweb.com:563)
2010-02-01 05:38:49,990::ERROR::[downloader:597] Probable account sharing (ssl-eu.astraweb.com:563)
2010-02-01 05:38:59,959::ERROR::[downloader:597] Probable account sharing (ssl-eu.astraweb.com:563)
2010-02-01 05:39:06,526::ERROR::[downloader:597] Probable account sharing (ssl-eu.astraweb.com:563)
2010-02-01 05:39:08,555::ERROR::[downloader:597] Probable account sharing (ssl-eu.astraweb.com:563)
2010-02-01 05:39:08,555::ERROR::[downloader:597] Probable account sharing (ssl-eu.astraweb.com:563)
2010-02-01 05:39:08,555::ERROR::[downloader:597] Probable account sharing (ssl-eu.astraweb.com:563)
2010-02-01 05:39:08,555::ERROR::[downloader:597] Probable account sharing (ssl-eu.astraweb.com:563)
2010-02-01 05:39:08,569::ERROR::[downloader:597] Probable account sharing (ssl-eu.astraweb.com:563)
2010-02-01 05:39:08,569::ERROR::[downloader:597] Probable account sharing (ssl-eu.astraweb.com:563)
2010-02-01 05:39:09,849::ERROR::[downloader:597] Probable account sharing (ssl-eu.astraweb.com:563)
2010-02-01 05:39:16,323::ERROR::[downloader:597] Probable account sharing (ssl-eu.astraweb.com:563)
2010-02-01 05:39:19,411::ERROR::[downloader:597] Probable account sharing (ssl-eu.astraweb.com:563)
2010-02-01 05:39:19,427::ERROR::[downloader:597] Probable account sharing (ssl-eu.astraweb.com:563)
2010-02-01 05:39:19,427::ERROR::[downloader:597] Probable account sharing (ssl-eu.astraweb.com:563)
2010-02-01 05:39:19,427::ERROR::[downloader:597] Probable account sharing (ssl-eu.astraweb.com:563)
2010-02-01 05:39:19,427::ERROR::[downloader:597] Probable account sharing (ssl-eu.astraweb.com:563)
2010-02-01 05:39:19,427::ERROR::[downloader:597] Probable account sharing (ssl-eu.astraweb.com:563)
2010-02-01 05:39:20,426::ERROR::[downloader:597] Probable account sharing (ssl-eu.astraweb.com:563)
2010-02-01 05:39:26,292::ERROR::[downloader:597] Probable account sharing (ssl-eu.astraweb.com:563)



2010-02-01 06:50:56,891::ERROR::[downloader:597] Probable account sharing (ssl-eu.astraweb.com:563)
2010-02-01 06:51:06,861::ERROR::[downloader:597] Probable account sharing (ssl-eu.astraweb.com:563)
2010-02-01 06:51:16,345::ERROR::[downloader:597] Probable account sharing (ssl-eu.astraweb.com:563)
2010-02-01 06:51:26,532::ERROR::[downloader:597] Probable account sharing (ssl-eu.astraweb.com:563)
2010-02-01 06:51:36,407::ERROR::[downloader:597] Probable account sharing (ssl-eu.astraweb.com:563)
2010-02-01 06:51:46,594::ERROR::[downloader:597] Probable account sharing (ssl-eu.astraweb.com:563)
2010-02-01 06:51:56,359::ERROR::[downloader:597] Probable account sharing (ssl-eu.astraweb.com:563)
2010-02-01 06:52:06,141::ERROR::[downloader:597] Probable account sharing (ssl-eu.astraweb.com:563)
2010-02-01 06:52:16,078::ERROR::[downloader:597] Probable account sharing (ssl-eu.astraweb.com:563)
2010-02-01 06:52:16,078::ERROR::[downloader:597] Probable account sharing (ssl-eu.astraweb.com:563)
2010-02-01 06:52:16,078::ERROR::[downloader:597] Probable account sharing (ssl-eu.astraweb.com:563)
2010-02-01 06:52:16,078::ERROR::[downloader:597] Probable account sharing (ssl-eu.astraweb.com:563)
2010-02-01 06:52:16,078::ERROR::[downloader:597] Probable account sharing (ssl-eu.astraweb.com:563)
2010-02-01 06:52:16,078::ERROR::[downloader:597] Probable account sharing (ssl-eu.astraweb.com:563)
2010-02-01 06:52:16,078::ERROR::[downloader:597] Probable account sharing (ssl-eu.astraweb.com:563)
2010-02-01 06:52:16,078::ERROR::[downloader:597] Probable account sharing (ssl-eu.astraweb.com:563)
2010-02-01 06:52:25,875::ERROR::[downloader:597] Probable account sharing (ssl-eu.astraweb.com:563)
2010-02-01 06:52:25,875::ERROR::[downloader:597] Probable account sharing (ssl-eu.astraweb.com:563)
2010-02-01 06:52:25,875::ERROR::[downloader:597] Probable account sharing (ssl-eu.astraweb.com:563)
2010-02-01 06:52:25,875::ERROR::[downloader:597] Probable account sharing (ssl-eu.astraweb.com:563)
2010-02-01 06:52:25,875::ERROR::[downloader:597] Probable account sharing (ssl-eu.astraweb.com:563)
2010-02-01 06:52:25,875::ERROR::[downloader:597] Probable account sharing (ssl-eu.astraweb.com:563)
2010-02-01 06:52:25,875::ERROR::[downloader:597] Probable account sharing (ssl-eu.astraweb.com:563)
2010-02-01 06:52:26,858::ERROR::[downloader:597] Probable account sharing (ssl-eu.astraweb.com:563)
2010-02-01 06:52:36,030::ERROR::[downloader:597] Probable account sharing (ssl-eu.astraweb.com:563)
2010-02-01 06:52:36,030::ERROR::[downloader:597] Probable account sharing (ssl-eu.astraweb.com:563)
2010-02-01 06:52:36,030::ERROR::[downloader:597] Probable account sharing (ssl-eu.astraweb.com:563)
2010-02-01 06:52:36,030::ERROR::[downloader:597] Probable account sharing (ssl-eu.astraweb.com:563)
2010-02-01 06:52:36,030::ERROR::[downloader:597] Probable account sharing (ssl-eu.astraweb.com:563)
2010-02-01 06:52:36,030::ERROR::[downloader:597] Probable account sharing (ssl-eu.astraweb.com:563)
2010-02-01 06:52:36,046::ERROR::[downloader:597] Probable account sharing (ssl-eu.astraweb.com:563)
2010-02-01 06:52:37,029::ERROR::[downloader:597] Probable account sharing (ssl-eu.astraweb.com:563)
2010-02-01 06:52:46,233::ERROR::[downloader:597] Probable account sharing (ssl-eu.astraweb.com:563)
2010-02-01 06:52:46,233::ERROR::[downloader:597] Probable account sharing (ssl-eu.astraweb.com:563)
2010-02-01 06:52:46,249::ERROR::[downloader:597] Probable account sharing (ssl-eu.astraweb.com:563)
2010-02-01 06:52:46,249::ERROR::[downloader:597] Probable account sharing (ssl-eu.astraweb.com:563)
2010-02-01 06:52:46,249::ERROR::[downloader:597] Probable account sharing (ssl-eu.astraweb.com:563)
2010-02-01 06:52:46,249::ERROR::[downloader:597] Probable account sharing (ssl-eu.astraweb.com:563)
2010-02-01 06:52:46,249::ERROR::[downloader:597] Probable account sharing (ssl-eu.astraweb.com:563)
2010-02-01 06:52:48,026::ERROR::[downloader:597] Probable account sharing (ssl-eu.astraweb.com:563)
2010-02-01 06:52:57,214::ERROR::[downloader:597] Probable account sharing (ssl-eu.astraweb.com:563)
2010-02-01 06:52:57,214::ERROR::[downloader:597] Probable account sharing (ssl-eu.astraweb.com:563)
2010-02-01 06:52:57,230::ERROR::[downloader:597] Probable account sharing (ssl-eu.astraweb.com:563)
2010-02-01 06:52:57,230::ERROR::[downloader:597] Probable account sharing (ssl-eu.astraweb.com:563)
2010-02-01 06:52:57,230::ERROR::[downloader:597] Probable account sharing (ssl-eu.astraweb.com:563)
2010-02-01 06:52:57,230::ERROR::[downloader:597] Probable account sharing (ssl-eu.astraweb.com:563)
2010-02-01 06:52:57,464::ERROR::[downloader:597] Probable account sharing (ssl-eu.astraweb.com:563)
2010-02-01 06:52:58,322::ERROR::[downloader:597] Probable account sharing (ssl-eu.astraweb.com:563)
2010-02-01 06:53:07,012::ERROR::[downloader:597] Probable account sharing (ssl-eu.astraweb.com:563)
2010-02-01 06:53:07,012::ERROR::[downloader:597] Probable account sharing (ssl-eu.astraweb.com:563)
2010-02-01 06:53:07,012::ERROR::[downloader:597] Probable account sharing (ssl-eu.astraweb.com:563)
2010-02-01 06:53:07,012::ERROR::[downloader:597] Probable account sharing (ssl-eu.astraweb.com:563)
2010-02-01 06:53:07,012::ERROR::[downloader:597] Probable account sharing (ssl-eu.astraweb.com:563)
2010-02-01 06:53:07,012::ERROR::[downloader:597] Probable account sharing (ssl-eu.astraweb.com:563)
2010-02-01 06:53:07,901::ERROR::[downloader:597] Probable account sharing (ssl-eu.astraweb.com:563)
2010-02-01 06:53:08,930::ERROR::[downloader:597] Probable account sharing (ssl-eu.astraweb.com:563)
2010-02-01 06:53:17,917::ERROR::[downloader:597] Probable account sharing (ssl-eu.astraweb.com:563)
2010-02-01 06:53:17,917::ERROR::[downloader:597] Probable account sharing (ssl-eu.astraweb.com:563)
2010-02-01 06:53:17,917::ERROR::[downloader:597] Probable account sharing (ssl-eu.astraweb.com:563)
2010-02-01 06:53:17,917::ERROR::[downloader:597] Probable account sharing (ssl-eu.astraweb.com:563)
2010-02-01 06:53:17,917::ERROR::[downloader:597] Probable account sharing (ssl-eu.astraweb.com:563)
2010-02-01 06:53:17,917::ERROR::[downloader:597] Probable account sharing (ssl-eu.astraweb.com:563)
2010-02-01 06:53:17,917::ERROR::[downloader:597] Probable account sharing (ssl-eu.astraweb.com:563)
2010-02-01 06:53:18,946::ERROR::[downloader:597] Probable account sharing (ssl-eu.astraweb.com:563)
2010-02-01 06:53:28,243::ERROR::[downloader:597] Probable account sharing (ssl-eu.astraweb.com:563)
2010-02-01 06:53:28,243::ERROR::[downloader:597] Probable account sharing (ssl-eu.astraweb.com:563)
2010-02-01 06:53:28,243::ERROR::[downloader:597] Probable account sharing (ssl-eu.astraweb.com:563)
2010-02-01 06:53:28,243::ERROR::[downloader:597] Probable account sharing (ssl-eu.astraweb.com:563)
2010-02-01 06:53:28,243::ERROR::[downloader:597] Probable account sharing (ssl-eu.astraweb.com:563)
2010-02-01 06:53:28,243::ERROR::[downloader:597] Probable account sharing (ssl-eu.astraweb.com:563)
2010-02-01 06:53:28,243::ERROR::[downloader:597] Probable account sharing (ssl-eu.astraweb.com:563)
2010-02-01 06:53:29,428::ERROR::[downloader:597] Probable account sharing (ssl-eu.astraweb.com:563)



2010-02-01 12:42:21,539::ERROR::[downloader:597] Probable account sharing (ssl-eu.astraweb.com:563)
2010-02-01 12:42:31,739::ERROR::[downloader:597] Probable account sharing (ssl-eu.astraweb.com:563)
2010-02-01 12:42:41,759::ERROR::[downloader:597] Probable account sharing (ssl-eu.astraweb.com:563)
2010-02-01 12:42:54,938::ERROR::[downloader:597] Probable account sharing (ssl-eu.astraweb.com:563)
2010-02-01 12:43:04,832::ERROR::[downloader:597] Probable account sharing (ssl-eu.astraweb.com:563)
2010-02-01 12:43:14,917::ERROR::[downloader:597] Probable account sharing (ssl-eu.astraweb.com:563)
2010-02-01 12:43:24,846::ERROR::[downloader:597] Probable account sharing (ssl-eu.astraweb.com:563)

The warning is what astraweb tells us, could very well be astraweb's problem.
The next release will be less warny about this.

The duplicate article warnings are unrelated, but indicate a potentially incorrect NZB file.

Is this their exact wording?

Giganews usually complains about multible IPs, but now i get the same warning as the one mentioned above.

SABnzbd now detects whether to show this error from the error message given by the provider. Because there is no standardisation in the error messages they are usually different between providers.

However it should be fairly accurate between astraweb and giganews since that is what the developers mainly use.

Maybe we should also log the original message as a debug log to pinpoint the reason for these messages.

switch wrote: SABnzbd now detects whether to show this error from the error message given by the provider. Because there is no standardisation in the error messages they are usually different between providers.

However it should be fairly accurate between astraweb and giganews since that is what the developers mainly use.

Maybe we should also log the original message as a debug log to pinpoint the reason for these messages.

I too just received this error. How come we don't just get the standard message (ie the one the provider sends, usually containing the IP address currently in use on the account?)

This seems like a rather poor design choice, and if you have to have it a toggle option would be much appreciated to turn it off.

There is no standard message and most don't send the IP.
SABnzbd should show part of the message.
I'll check that for sharing, it is shown for other causes.

shypike wrote: There is no standard message and most don't send the IP.
SABnzbd should show part of the message.
I'll check that for sharing, it is shown for other causes.

I'm not sure who you're trying to help with this?
Why not just showing the message like 0.4.X and perhaps having something like (Message may indicate account sharing.) afterwards? Or a toggle.